These step processes we are going to look at will teach you the major ways on how to cancel order on Jumia.
Many people have different reasons for wanting to cancel an order
Usually, this happens when there is a change of mind, or possibly when you are unsure of quality and feel being overcharged.
In other instances, it might be a deliberate action in order to want to test run or know how much a product will actually cost when all charges are applied.
Notwithstanding, irrespective of your reason, all that matters is how to cancel the order which might sometimes pose some difficulty.
Besides, machine learning complications can sometimes make it impossible for you to cancel an order
Nevertheless, these 4 major ways on how to cancel order on Jumia will be of help to you
How To Cancel Order On Jumia
Method 1: Through Your Jumia Account
- Log into your Jumia account
- Click on your name at the top right corner
- Click on “Orders”
- Locate the product you want to cancel
- Click on “See Details” to reveal the product details
- Click on the “Cancel Item” and select any option that suits the reason why you wanted to cancel the order
- Click on the “Submit” button
- Check your order section to see if the cancel order has been moved to “CLOSED ORDERS”
NOTE: You don’t have to worry about a refund if your payment method is Pay on Delivery, but if you already use your card or jumiaPay to make payment, then rest assured, your payment will be refunded to your JumiaPay wallet from where you can transfer the funds to your bank account.
Method 2: Live Chat Jumia
- Log into your Jumia account
- Go to the contact section of the Jumia website
- Click on “Need Help” in the top right corner (This will only appear if you’re logged in)
- Click on LIVE CHAT in the drop-down menu and it will toggle the chat boot
- Follow through the chatbot robot until it connects you with an agent
- Give the agent the product order number to cancel the order
How To Reveal The Product Order Number
NOTE: Your Product Order Number is located by following the steps below
- Login to your Jumia account
- Click on My Account in the top right corner
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item
- At the top is the Order Number of the product
- Highlight and Copy
Method 3: Call or Email Jumia Customer Care
- Log into your Jumia account
- Go to the contact section of the Jumia website
- Copy the phone number “01 888 1100” or “0700 600 0000” to make a call
- You can live chat them just as discussed above or simply send an email message to their email address via [email protected].
Method 4: Wait For Call From Jumia
For every order on Jumia, the Customer care will call you to verify if you actually want to buy the item(s) you ordered or not
You can simply reject the item(s) by telling them to cancel the order.
…read also:
- How To Order On Jumia and Pay on Delivery
- What Is Voucher Code On Jumia, Its Uses & Types
- Jumia Voucher Code: Upto N3,000 Off Instantly
Verdict
To cancel an order on Jumia is easy just like how to order an item but just that it can be complicated sometimes especially when all attempts seem abortive.
However, when you leverage any of the methods above, you can easily cancel an order on Jumia without any difficulty.
What matters most when contacting Jumia customer care is that, you should always ensure you have the Order Number at hand.
For every ordered product, there is a unique order number
The Order Number is what Jumia uses to identify the product you actually ordered and only through which an order can be canceled.
Really this cancellation of order can be avoided by ensuring you order only what you want to buy and leverage voucher code to get discounts at checkout.
This way you are sure of guaranteed savings on anything you ordered.
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