How To Cancel Order On Jumia: 4 Major Ways (2023)

These step processes we are going to look at will teach you the major ways on how to cancel order on Jumia.

Many people have different reasons for wanting to cancel an order

Usually this happens when there is a change of mind, or possibly when you are unsure of quality and feels being overcharged.

In other instance, it might be a deliberate action in order to want to test run or know how much a product will actually cost when all charges are applied.

Notwithstanding, irrespective of your reason, all that matters is how to cancel the order which might sometime pose some difficulty.

Besides, machine learning complications can sometime makes it impossible for you to cancel an order

Nevertheless, these 4 major ways on how to cancel order on Jumia will be of help to you

Table of Contents

How To Cancel Order On Jumia

Method 1: Through Your Jumia Account

Log into your Jumia account
Click on your name at the top right corner
Click on “Orders”
Locate the product you want to cancel
Click on “See Details” to reveal the product details
Click on the “Cancel Item” and select any option that suit the reason why you wanted cancel the order
Click on the “Submit” button
Check your order section to see if the cancel order has been move to “CLOSED ORDERS”

NOTE: You don’t have to worry with refund if your payment method is Pay on Delivery, but if you already use your card or jumiaPay to make payment, then be rest assured, your payment will be refunded to your JumiaPay wallet from where you can transfer the funds to your bank account.

Method 2: Live Chat Jumia

Log into your Jumia account
Go to the contact section of Jumia website
Click on “Need Help” in the top right corner (This will only appear if you’re logged in)
Click on LIVE CHAT in the drop-down menu and it will toggle the chat boot
Follow through the chatbot robot until it connect you with an agent
Give the agent the product order number to cancel order

How To Reveal The Product Order Number

NOTE: Your Product Order Number is located by following the steps below

Login to your Jumia account
Click on My Account in the top right corner
Click on Orders in the drop-down menu
Click on SEE DETAILS to the right of the item
At the top is the Order Number of the product
Highlight and Copy

Method 3: Call or Email Jumia Customer Care

Log into your Jumia account
Go to the contact section of Jumia website
Copy the phone number “01 888 1100” or “0700 600 0000” to make a call
You can livechat them just as discussed above or simply send an email message to their email address via [email protected].

Method 4: Wait For Call From Jumia

For every order on Jumia, the Customer care will call you to verify if you actually want to buy the item(s) you ordered or not

You can simply reject the item(s) by telling them to cancel the order.

…read also:

Verdict

To cancel an order on Jumia is easy just like how to order an item but just that it can be complicated sometimes especially when all attempts seem abortive.

However, when you leverage any of the methods above, you can easily cancel an order on Jumia without any difficulty.

What matters most when contacting Jumia customer care is that, you should always ensure you have the Order Number at hand.

For every ordered product, there is a unique order number

The Order Number is what Jumia uses to identify the product you actually ordered and only through which an order can be canceled.

Really this cancellation of order can be avoided by ensuring you order only what you want to buy and leverage voucher code to get discount at checkout.

This way you are sure of guaranteed savings on anything you ordered.

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