When shopping online, issues like delayed delivery, payment glitches, or product returns can sometimes pop up. That’s why having a reliable Konga customer care contact is important.
If you’re a Konga shopper, you’ll be glad to know that Konga Nigeria has made it easy for you to reach their support team through multiple channels.
Whether it’s via phone, WhatsApp, email, or social media, you can always get the help you need quickly.
In this guide, you’ll discover all the verified Konga customer care contact details and how to use them to resolve any shopping or order-related concerns.
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Why Contact Konga Customer Care?
Konga is one of the largest online marketplaces in Nigeria, offering everything from electronics to groceries.
With such a large platform, customer support is key to ensuring smooth transactions.
Here are some of the common reasons why you may want to contact Konga customer care:
- Tracking your order or delivery.
- Reporting a wrong, missing, or damaged item.
- Getting help with returns or refunds.
- Assistance with payments or vouchers.
- Making inquiries about products or promotions.
- Reporting suspicious sellers or activities.
Verified Konga Customer Care Channels
Here are the official ways you can reach Konga customer service in Nigeria:
1. Contact Form (Website Support)
You can submit complaints, inquiries, or feedback directly on Konga’s official help page:
👉 Konga Contact Form
This is a reliable way to raise issues, especially if you want an email record of your correspondence.
2. WhatsApp Chat (24/7 Support)
Konga provides 24/7 WhatsApp support, which is very convenient if you prefer chatting instead of calling.
📱 09070038400
📱 08094605555
Simply save these numbers, open WhatsApp, and send your message anytime.
3. Phone Numbers (Call Support)
If you prefer speaking directly with a customer care agent, you can reach Konga through their official phone lines:
📞 07080635700
📞 02018883435
⏰ Availability:
Monday – Friday: 8 AM – 7 PM
Saturday & Sunday: 8 AM – 6 PM
4. Konga Customer Care Email
For formal communication or detailed complaints, you can email:
This option is useful for attaching documents, receipts, or evidence of issues.
5. Konga Social Media Handles
Konga is also active on social platforms where you can reach out for help or updates:
- Facebook: facebook.com/ShopKonga
- Twitter (X): twitter.com/@shopkonga
- Instagram: instagram.com/shopkonga
- YouTube: youtube.com/shopkonga
Social media is great for quick responses, especially if you tag them publicly.
Tips for Contacting Konga Customer Care Effectively
To get faster resolutions, keep these tips in mind when reaching out:
- Always provide your order number for easy tracking.
- Be clear and concise about your complaint.
- Use the WhatsApp channel for urgent issues.
- For refunds or returns, attach receipts/screenshots if using email.
- Avoid sharing sensitive details (like passwords) when chatting online.
FAQs on Konga Customer Care
What is the fastest way to reach Konga customer care?
The fastest options are WhatsApp (24/7) and phone during business hours.
WhatsApp: 09070038400, 08094605555 (available 24/7).
Phone: 07080635700, 02018883435 (Mon–Fri: 8am–7pm; Sat–Sun: 8am–6pm).
Does Konga customer care support WhatsApp?
Yes. You can chat with Konga customer care on WhatsApp 24/7 via
09070038400 and 08094605555.
What are Konga’s customer care phone numbers and hours?
Call 07080635700 or 02018883435.
Hours: Monday–Friday (8am–7pm) and weekends (8am–6pm).
How can I contact Konga via email?
Send an email to [email protected]. This is best for formal complaints
or when you need to attach screenshots, receipts, or other documents.
Where can I submit a support request on the Konga website?
Use the official contact form at
https://www.konga.com/help/contact-us
to submit inquiries, complaints, or feedback.
Can I reach Konga customer care on social media?
Yes. You can contact Konga on:
Facebook: /ShopKonga,
X (Twitter): @shopkonga,
Instagram: @shopkonga,
and YouTube: /shopkonga.
Can I cancel or modify my Konga order through customer care?
Yes—if the order hasn’t shipped yet. Contact Konga via WhatsApp or phone with your
order number for the quickest assistance.
How long does it take to get a response from Konga?
WhatsApp and phone support typically respond fastest. Email responses usually arrive
within 24–48 hours depending on the issue.
Final Thoughts
When shopping online, it’s comforting to know that you can always reach help when you need it. With Konga customer care, you have multiple ways to get support—whether it’s via WhatsApp, email, phone, or social media.
If you ever run into an issue with your orders, don’t stress. Simply use one of the official Konga support channels listed in this guide, and your concerns will be resolved in no time.