Jumia, Nigeria’s leading e-commerce platform, offers a straightforward process for canceling orders.
Whether you’ve changed your mind about a purchase or encountered an issue with your order, knowing how to cancel order on Jumia can save you time and potential frustration.
This guide will walk you through the steps to cancel an order on Jumia Nigeria, ensuring you can manage your online shopping experience effectively.
Also note that, whether you use a Jumia coupon code or not, it is the amount you spend that will be refunded
…you might also like: How To Order On Jumia and Pay on Delivery (2024)
How To Cancel Order On Jumia
1. Via Your Jumia Account
- Log into your Jumia account
- Click on your name at the top right corner
- Click on “Orders”
- Locate the product you want to cancel
- Click on “See Details” to reveal the product details
- Click on the “Cancel Item” and select any option that suits the reason why you wanted to cancel the order
- Click on the “Submit” button
- Check your order section to see if the cancel order has been moved to “CLOSED ORDERS”
NOTE: You don’t have to worry about a refund if your payment method is Pay on Delivery, but if you already use your card or jumiaPay to make payment, then rest assured, your payment will be refunded to your JumiaPay wallet from where you can transfer the funds to your bank account.
2. Via Live Chat With Jumia
- Log into your Jumia account
- Go to the contact section of the Jumia website
- Click on “Need Help” in the top right corner (This will only appear if you’re logged in)
- Click on LIVE CHAT in the drop-down menu and it will toggle the chat boot
- Follow through the chatbot robot until it connects you with an agent
- Give the agent the product order number to cancel the order
You can learn how to get the product order number below
3. Call or Email Jumia Customer Care
- Log into your Jumia account
- Go to the contact section of the Jumia website
- Copy the phone number “01 888 1100” or “0700 600 0000” to make a call
- You can live chat them just as discussed above or simply send an email message to their email address via [email protected] or simply use this Jumia contact channels
4. When Called By Jumia
For every order on Jumia, Customer care will call you to verify if you want to buy the item(s) you ordered or not
You can simply request them to cancel the order
How To Reveal The Product Order Number
NOTE: Your Product Order Number is located by following the steps below
- Login to your Jumia account
- Click on My Account in the top right corner
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item
- At the top is the Order Number of the product
- Highlight and Copy
Verdict
To cancel an order on Jumia is easy just like how to order an item but just that it can be complicated sometimes especially when all attempts seem abortive.
However, when you leverage any of the methods above, you can easily cancel an order on Jumia without any difficulty.
What matters most when contacting Jumia customer care is that you should always ensure you have the Order Number at hand.
For every ordered product, there is a unique order number
The Order Number is what Jumia uses to identify the product you actually ordered and only through which an order can be canceled.
Really this cancellation of order can be avoided by ensuring you order only what you want to buy and leverage voucher code to get discounts at checkout.
This way you are sure of guaranteed savings on anything you ordered.
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